FUTURE INSIGHT GROUP
PRIVACY AND COOKIE POLICY
Effective date: 24 August 2026
Last reviewed: 24 August 2026
1. ABOUT THIS PRIVACY NOTICE
Future Insight respects your privacy and is committed to protecting your personal data.
This Privacy Notice explains how we collect, use, store, access, disclose and share personal data when you:
- become or enquire about becoming a client;
- receive services from us;
- act for or work with one of our clients;
- communicate with us;
- visit or use our website;
- supply goods or services to us;
- interact with a company within the Future Insight Group; or
- otherwise have dealings with us.
It also explains how companies within the Future Insight Group work together and how personal data may be shared between those companies in connection with our professional services and the operation of the group.
This Privacy Notice is intended to comply with applicable UK data-protection legislation, including the UK General Data Protection Regulation, the Data Protection Act 2018, the Data (Use and Access) Act 2025 and, where relevant, the Privacy and Electronic Communications Regulations.
2. WHO IS FUTURE INSIGHT?
Future Insight operates through a group of related limited companies.
The Future Insight Group currently includes:
- Future Insight Group Limited;
- Future Insight Consultancy Ltd;
- Future Insight Accounting Ltd; and
- Future Insight Bookkeepers Ltd.
Future Insight Group Limited operates as the parent or holding company within the group.
The companies within the Future Insight Group are separate legal entities, but they work together in the management, administration, supervision and delivery of professional services.
References in this Privacy Notice to “Future Insight”, “Future Insight Group”, “we”, “us” or “our” mean the relevant Future Insight company or companies involved in the particular processing activity.
The company named in your engagement letter, contract, proposal, invoice or other service documentation will normally be one of the principal controllers of personal data processed in connection with that engagement.
However, more than one Future Insight company may be involved in providing, supporting, supervising or administering services to you.
3. PRIVACY AND GROUP DATA SHARING
Future Insight operates through a group of related limited companies which work together in the management, administration and delivery of our professional services.
These companies include:
- Future Insight Consultancy Ltd;
- Future Insight Bookkeepers Ltd;
- Future Insight Accounting Ltd; and
- Future Insight Group Limited.
Personal data may be accessed, used, shared or discussed between Future Insight group companies where reasonably necessary for legitimate business, professional, operational, administrative, compliance, regulatory or legal purposes and where there is an appropriate lawful basis for doing so.
This may include:
- client administration;
- internal meetings and discussions;
- allocation of work;
- supervision and review of work;
- bookkeeping;
- accounting;
- preparation of accounts;
- tax work;
- payroll administration;
- consultancy services;
- financial administration;
- invoicing and payment administration;
- debt recovery;
- maintenance of client records;
- internal management;
- quality assurance;
- risk management;
- regulatory compliance;
- anti-money laundering compliance;
- fraud prevention;
- complaints handling;
- dispute resolution;
- legal proceedings;
- establishment, exercise or defence of legal claims;
- information-security activities;
- business continuity; and
- the effective operation of the Future Insight Group.
Information is not made generally available throughout the Future Insight Group simply because the companies are related.
Access and disclosure are limited to directors, employees, contractors and other authorised personnel who have a legitimate professional, operational, administrative, compliance, regulatory or legal reason to access or receive the information.
Where reasonably practicable, only personal data relevant to the particular purpose will be accessed or shared.
Being part of the Future Insight Group does not give a company, employee, director or contractor unrestricted permission to access or use client information.
4. CONNECTED BOOKKEEPING, ACCOUNTING AND PROFESSIONAL SERVICES
Different professional services provided by Future Insight are frequently connected.
For example, bookkeeping work often needs to be completed, reviewed or reconciled before accounts, tax returns or other accounting work can properly be completed.
Accordingly, information supplied to Future Insight Bookkeepers Ltd may need to be accessed by or transferred to Future Insight Accounting Ltd, Future Insight Consultancy Ltd or appropriate authorised personnel where they are responsible for a subsequent stage of the client’s work.
Similarly:
- bookkeeping records may be passed to an accounting team;
- accounting records may be used to prepare tax returns;
- payroll records may be required for bookkeeping and accounts;
- information obtained by a consultancy team may be relevant to accounting or bookkeeping work;
- compliance information may be used across connected engagements where legally permitted;
- records may be discussed during internal meetings relating to work allocation, supervision, review or risk management; and
- responsibility for a client’s work may pass from one Future Insight company or team to another.
This integrated approach enables Future Insight companies to provide connected professional services efficiently and helps avoid requiring clients to repeatedly provide the same documents and information to different members of the group.
Information will only be shared where there is a legitimate purpose and appropriate lawful basis for doing so.
5. CONTROLLERS, JOINT CONTROLLERS AND PROCESSORS
The legal role of each Future Insight company depends upon the particular processing activity.
A Future Insight company will generally be a controller where it determines why and how personal data is processed.
More than one Future Insight company may act as joint controllers where they jointly determine the purposes and means of particular processing.
A Future Insight company may act as a processor where it processes personal data solely on behalf of and under the documented instructions of another controller.
Professional accounting, bookkeeping, tax and compliance responsibilities may mean that a Future Insight company needs to process information for its own legal, professional or regulatory purposes rather than solely on another person’s instructions.
Where appropriate, Future Insight maintains internal data-sharing, confidentiality and information-governance arrangements dealing with the responsibilities of the relevant companies.
Each controller remains responsible for complying with the data-protection obligations applying to it.
6. PERSONAL DATA WE MAY COLLECT
The personal data we collect depends on your relationship with us and the services we provide.
We may collect the following categories.
Identity Data
This may include:
- full name;
- previous names;
- title;
- date of birth;
- nationality;
- signature;
- passport information;
- driving licence information;
- National Insurance number; and
- other identification information.
Contact Data
This may include:
- residential address;
- business address;
- email address;
- telephone number; and
- other contact information.
Business and Corporate Data
This may include:
- company names;
- company registration information;
- registered office information;
- trading addresses;
- directors;
- shareholders;
- persons with significant control;
- beneficial owners;
- business activities;
- organisational structures;
- customer information;
- supplier information; and
- employee information.
Financial and Accounting Data
This may include:
- bank account information;
- bank statements;
- payment information;
- invoices;
- receipts;
- expenses;
- purchase records;
- sales records;
- accounting ledgers;
- financial statements;
- loan information;
- investment information;
- credit information;
- transaction records; and
- information relating to assets and liabilities.
Tax Data
This may include:
- Unique Taxpayer References;
- VAT registration information;
- PAYE references;
- National Insurance information;
- tax returns;
- tax computations;
- tax correspondence;
- tax-payment information; and
- information required for tax filings or advice.
Employment and Payroll Data
This may include:
- employee names;
- addresses;
- salaries;
- bonuses;
- deductions;
- PAYE information;
- National Insurance information;
- pension information;
- employment dates;
- payroll records;
- statutory payment information; and
- information required to administer payroll.
Compliance and Anti-Money Laundering Data
This may include:
- proof of identity;
- proof of address;
- beneficial ownership information;
- source-of-funds information;
- source-of-wealth information;
- client risk assessments;
- sanctions screening;
- politically exposed person screening;
- identity-verification results; and
- information required to comply with legal or regulatory obligations.
Communications Data
This may include:
- emails;
- letters;
- messages;
- telephone notes;
- meeting notes;
- internal notes;
- client instructions;
- records of conversations;
- correspondence concerning your work;
- complaints;
- disputes; and
- correspondence with professional advisers or authorities.
Technical and Website Data
This may include:
- IP address;
- browser type;
- operating system;
- device information;
- login information;
- website usage information;
- security logs;
- cookie identifiers; and
- other technical information.
7. INFORMATION RELATING TO OTHER PEOPLE
The professional services we provide mean that clients frequently provide us with personal data about people other than themselves.
This may include information relating to:
- employees;
- directors;
- shareholders;
- beneficial owners;
- partners;
- family members;
- customers;
- suppliers;
- contractors;
- advisers;
- trustees;
- beneficiaries; and
- other individuals connected with a client.
Where you provide personal information concerning another individual to Future Insight, you should ensure that you are lawfully entitled to provide it and, where appropriate, that the individual has received suitable privacy information.
Nothing in this section removes any independent obligations Future Insight may have under data-protection legislation.
8. SPECIAL CATEGORY AND OTHER SENSITIVE PERSONAL DATA
Because we provide accounting, bookkeeping, payroll, tax and related professional services, documents supplied to us may occasionally contain particularly sensitive information.
For example, payroll or accounting records could reveal information concerning:
- health or sickness;
- disability;
- trade union deductions;
- religious information;
- racial or ethnic origin; or
- other special-category information.
We do not seek to collect special-category personal data unless it is relevant to the services being provided or to a legal, regulatory or professional obligation.
Where special-category information is processed, we will ensure that an appropriate lawful basis and, where required, an additional condition for processing applies.
We do not routinely seek criminal-conviction or offence information unless it is lawfully required or relevant to a regulatory, compliance or professional obligation.
9. HOW WE OBTAIN PERSONAL DATA
We may obtain personal data:
- directly from you;
- from another person authorised to act for you;
- from your employer;
- from your company or organisation;
- from another Future Insight group company;
- from your previous accountant or bookkeeper;
- from professional advisers;
- from banks or financial institutions where authorised;
- from HM Revenue & Customs;
- from Companies House;
- from regulatory authorities;
- from government organisations;
- from publicly available registers;
- from identity-verification providers;
- from anti-money laundering or fraud-prevention providers;
- from accounting, bookkeeping or payroll platforms;
- through our website;
- through correspondence with you; and
- from other lawful sources relevant to the services being provided.
10. LAWFUL BASES FOR PROCESSING
We will only process personal data where there is an appropriate lawful basis.
Depending upon the circumstances, we may rely upon one or more of the following.
Performance of a contract
We may process personal data where necessary to:
- take steps before entering into an engagement;
- provide agreed professional services;
- perform bookkeeping or accounting work;
- administer payroll;
- prepare accounts or tax returns;
- provide consultancy;
- communicate regarding an engagement;
- administer a client relationship;
- invoice for services; or
- otherwise perform contractual obligations.
Compliance with legal obligations
We may process personal data where necessary to comply with obligations concerning:
- taxation;
- accounting;
- company law;
- anti-money laundering;
- counter-terrorist financing;
- proliferation financing;
- sanctions;
- fraud prevention;
- regulatory obligations;
- court orders;
- professional requirements; or
- other legal obligations applying to us.
Legitimate interests
We may process personal data where reasonably necessary for our legitimate interests or the legitimate interests of another person, provided those interests are not overridden by your rights and interests.
Our legitimate interests may include:
- operating an integrated professional-services group;
- managing the Future Insight Group;
- coordinating work between group companies;
- allocating and supervising work;
- maintaining consistent client records;
- avoiding unnecessary duplication;
- maintaining professional standards;
- quality assurance;
- internal administration;
- business management;
- information security;
- preventing fraud or misuse;
- client relationship management;
- obtaining payment for services;
- recovering unpaid fees;
- handling complaints;
- resolving disputes;
- obtaining professional advice; and
- establishing, exercising or defending legal claims.
Where appropriate, we assess whether relying upon legitimate interests is necessary and proportionate.
Consent
Where appropriate, we may rely upon your consent.
Where consent is the lawful basis for processing, you may withdraw that consent at any time.
Withdrawal will not affect processing lawfully undertaken before consent was withdrawn.
11. PURPOSES FOR WHICH WE MAY USE PERSONAL DATA
We may process personal data for purposes including:
| Purpose | Typical information | Typical lawful basis |
|---|---|---|
| Establishing a client relationship | Identity, contact, business and compliance information | Contract, legal obligation |
| Identity and AML checks | Identity, address, beneficial ownership, source of funds | Legal obligation |
| Bookkeeping | Financial, transaction and business information | Contract, legal obligation |
| Accounting and accounts preparation | Financial, tax and business information | Contract, legal obligation |
| Tax services | Identity, financial, tax and business information | Contract, legal obligation |
| Payroll | Identity, employment, financial and payroll information | Contract, legal obligation |
| Consultancy | Identity, business, financial and contact information | Contract, legitimate interests |
| Group administration | Identity, contact, engagement and financial information | Legitimate interests |
| Internal meetings and supervision | Information relevant to the engagement | Contract, legitimate interests |
| Invoicing and payment administration | Contact and financial information | Contract, legitimate interests |
| Debt recovery | Contact, engagement, payment and communications information | Legitimate interests, legal claims |
| Quality assurance | Relevant engagement records | Legitimate interests, professional obligations |
| Regulatory compliance | Identity, financial, business and compliance data | Legal obligation |
| Complaints and disputes | Communications, engagement and financial records | Legitimate interests, legal claims |
| Fraud and security | Identity, technical, financial and communications data | Legitimate interests, legal obligation |
| Legal proceedings | Information relevant to the claim or dispute | Legitimate interests, legal claims |
More than one lawful basis may apply to a particular processing activity.
12. SHARING INFORMATION WITHIN THE FUTURE INSIGHT GROUP
Engaging one Future Insight company may require relevant information to be accessed by or shared with another Future Insight company.
This may occur where reasonably necessary for the provision, administration, supervision, management or review of professional services or for another legitimate professional, operational, administrative, compliance, regulatory or legal purpose.
Examples include:
- bookkeeping records being passed to an accounting team for year-end accounts;
- bookkeeping records being used to prepare tax returns;
- accounting records being used for tax or consultancy work;
- payroll records being used for accounting or tax purposes;
- information being discussed during legitimate internal meetings;
- directors or senior employees reviewing work for quality or supervision purposes;
- compliance personnel reviewing client information;
- administrative personnel accessing information for client administration;
- finance personnel using information for invoicing or debt management;
- information being used to investigate a complaint or dispute;
- information being required to establish or defend a legal claim; and
- work being transferred from one Future Insight company or team to another.
Personal data is not automatically available to every member of the Future Insight Group.
Access should be restricted according to role, responsibility and genuine need to know.
Where reasonably practicable, we limit information sharing to the information relevant to the purpose for which access is required.
We do not sell personal data between Future Insight group companies.
Membership of the Future Insight Group does not permit information to be used for unrelated purposes.
13. SHARING INFORMATION OUTSIDE THE FUTURE INSIGHT GROUP
We may disclose relevant personal data to third parties where necessary and lawful.
These may include:
- HM Revenue & Customs;
- Companies House;
- other tax authorities;
- regulatory authorities;
- supervisory bodies;
- the National Crime Agency;
- law-enforcement agencies;
- courts and tribunals;
- banks and payment providers;
- insurers;
- auditors;
- solicitors and other professional advisers;
- pension providers;
- identity-verification providers;
- anti-money laundering providers;
- fraud-prevention services;
- debt-recovery providers;
- IT providers;
- cloud-storage providers;
- accounting software providers;
- bookkeeping software providers;
- payroll providers;
- document-management providers;
- communication providers;
- website and hosting providers; and
- prospective purchasers or professional advisers involved in a genuine sale, restructuring, merger or acquisition.
Some organisations process personal data on our behalf as processors.
Others determine their own purposes for processing and operate as separate controllers.
We require processors acting on our behalf to comply with appropriate contractual, confidentiality and security requirements.
We will not disclose personal data simply because another organisation requests it. There must be an appropriate legal, contractual, regulatory or legitimate basis.
14. ANTI-MONEY LAUNDERING AND REGULATORY PROCESSING
Accountancy, bookkeeping and tax-service providers are subject to anti-money laundering and other regulatory obligations.
We may therefore be required to:
- verify a client’s identity;
- verify beneficial owners;
- obtain proof of address;
- establish source of funds;
- establish source of wealth where appropriate;
- perform sanctions screening;
- conduct politically exposed person screening;
- conduct client risk assessments;
- monitor business relationships;
- review transactions;
- maintain compliance records; and
- make disclosures to appropriate authorities where legally required.
There are circumstances where applicable anti-money laundering legislation may prevent us from telling an individual that particular processing, investigation or disclosure has occurred.
Nothing in this Privacy Notice requires Future Insight to make a disclosure where doing so would be unlawful.
15. INTERNATIONAL TRANSFERS
Future Insight may provide services involving clients, personnel, advisers, service providers or operations outside the United Kingdom.
Where personal data is transferred or made accessible to a separate organisation outside the United Kingdom, we will comply with applicable international-transfer requirements.
This may include relying upon:
- UK adequacy regulations;
- approved contractual safeguards;
- applicable international data-transfer agreements or addenda;
- other appropriate safeguards; or
- a lawful exception where permitted.
Personal data may be transferred between the United Kingdom and countries within the European Economic Area where appropriate.
Where cloud, IT or other service providers process information internationally, we will take reasonable steps to ensure that appropriate protections are in place where required by law.
16. DATA SECURITY AND CONFIDENTIALITY
We take appropriate technical and organisational measures to protect personal data from:
- unauthorised access;
- accidental loss;
- misuse;
- alteration;
- destruction; and
- unauthorised disclosure.
Measures may include:
- role-based access controls;
- password and authentication requirements;
- controlled system permissions;
- confidentiality obligations;
- staff training;
- secure storage;
- system monitoring;
- backup arrangements; and
- procedures for dealing with suspected data breaches.
Directors, employees, contractors and other authorised personnel should only access personal data where their duties require them to do so.
Personnel with access to personal information are subject to appropriate confidentiality obligations.
17. DATA BREACHES
Future Insight maintains procedures for dealing with suspected personal-data breaches.
Where required by applicable law, we will notify the Information Commissioner’s Office or another relevant regulator.
Where a breach is likely to result in a sufficiently high risk to an individual’s rights and freedoms, we will also notify affected individuals where required by law.
18. DATA RETENTION
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable:
- tax requirements;
- accounting requirements;
- company-law requirements;
- anti-money laundering requirements;
- regulatory requirements;
- professional obligations;
- insurance requirements;
- contractual obligations; and
- limitation or litigation requirements.
Different categories of information may therefore have different retention periods.
For example:
- accounting and tax records may normally need to be retained for approximately six years or for such longer period as applicable legislation requires;
- customer due-diligence and relevant anti-money laundering records are generally retained for five years following the end of the relevant business relationship or transaction, subject to applicable requirements and exceptions; and
- information relevant to litigation, complaints, regulatory matters or other legal claims may need to be retained for longer where reasonably necessary.
We may also retain evidence concerning professional work where necessary to demonstrate what work was undertaken, instructions received, advice provided or decisions made.
When information is no longer reasonably required, it will be deleted, destroyed or anonymised in accordance with our retention procedures.
19. FORMER CLIENTS, DISPUTES AND UNPAID FEES
Ending your relationship with Future Insight does not necessarily mean all personal data relating to you will immediately be deleted.
We may continue to retain and process relevant information where necessary for:
- statutory record keeping;
- tax obligations;
- accounting obligations;
- anti-money laundering obligations;
- regulatory requirements;
- professional obligations;
- responding to complaints;
- investigating disputes;
- responding to regulators;
- recovering outstanding or unpaid fees;
- establishing the services provided;
- establishing, exercising or defending legal claims; or
- protecting the legitimate interests of Future Insight.
The existence of a dispute or unpaid invoice does not remove an individual’s statutory data-protection rights.
However, an erasure request does not necessarily require us to delete information that we are legally required or otherwise lawfully entitled to retain.
20. SUBJECT ACCESS REQUESTS
Individuals have the right, subject to applicable exemptions and restrictions, to ask whether we process their personal data and to request access to that personal data together with other required information.
A Subject Access Request may be made verbally or in writing.
Requests may be sent to:
Where several Future Insight group companies have been involved in an engagement, we may coordinate internally to identify which companies hold relevant personal data.
Such coordination does not remove the legal responsibilities of the individual controllers involved.
We will carry out reasonable and proportionate searches for personal data falling within the scope of a valid request.
We may ask for additional information where reasonably necessary to:
- verify identity;
- establish authority where someone is acting for another person; or
- clarify the information being requested.
We will not request excessive identification information where it is unnecessary.
We will normally respond to a valid Subject Access Request without undue delay and within the time period required by applicable law.
Where permitted by law, the applicable response period may be extended for complex requests or where numerous requests have been received.
A request may also be clarified where appropriate.
21. INFORMATION THAT MAY NOT BE DISCLOSED UNDER A SUBJECT ACCESS REQUEST
The right of access is important, but it is not an unrestricted right to every document held by Future Insight.
A Subject Access Request generally concerns the requester’s personal data, rather than automatically providing a right to every document, email, company record or piece of correspondence in which the requester is mentioned.
Information may be withheld or redacted where an applicable exemption or restriction applies.
This can include circumstances involving:
- personal data concerning another individual;
- legal professional privilege;
- information protected by applicable statutory exemptions;
- confidential regulatory information;
- anti-money laundering restrictions;
- restrictions intended to prevent unlawful tipping off;
- information whose disclosure would prejudice applicable legal or regulatory requirements; or
- other restrictions permitted under data-protection legislation.
Where information concerns both the requester and another person, we will consider whether it is reasonable to disclose the information and whether redaction is appropriate.
Any exemption or restriction will be considered according to the circumstances of the particular request.
22. MANIFESTLY UNFOUNDED OR EXCESSIVE REQUESTS
Data-protection legislation permits organisations in limited circumstances to refuse to comply fully or partly with requests that are manifestly unfounded or excessive or, in appropriate circumstances, to charge a reasonable administrative fee.
The threshold for doing so is high.
Future Insight will consider each request individually and will not treat a request as manifestly unfounded or excessive simply because:
- it is made by a former client;
- there is a dispute;
- there is an outstanding invoice;
- the requester has complained about Future Insight; or
- the request covers a significant amount of information.
Where we rely upon such a provision, we will record the basis for our decision and provide the information required by applicable law.
23. YOUR OTHER DATA-PROTECTION RIGHTS
Depending upon the circumstances, you may have rights including:
Right to be informed
You have the right to information about how your personal data is used.
Right of access
You may request access to personal data held about you.
Right to rectification
You may ask for inaccurate personal data to be corrected and incomplete information to be completed.
Right to erasure
You may request deletion of personal data in certain circumstances.
This right is not absolute and does not apply where we are legally required or otherwise lawfully entitled to retain information.
Right to restriction
You may request restriction of processing in certain circumstances.
Right to object
You may object to certain processing based on legitimate interests and to processing for direct marketing purposes.
Right to data portability
Where applicable, you may request relevant personal data in a structured, commonly used and machine-readable format.
Withdrawal of consent
Where processing is based on consent, you may withdraw consent at any time.
Withdrawal does not affect the lawfulness of processing before withdrawal.
Rights relating to automated decisions
You may have rights relating to certain decisions made solely by automated means where those decisions have legal or similarly significant effects.
24. AUTOMATED DECISION-MAKING
Future Insight does not currently intend to make decisions about clients solely through automated processing that produce legal or similarly significant effects without appropriate safeguards.
If this changes and the law requires us to provide additional information, we will update our privacy information accordingly.
We may use software, screening tools or automated systems to assist employees with activities such as identity verification, compliance and fraud prevention, but significant decisions may still involve appropriate human consideration where required.
25. MARKETING
Operational sharing of personal data within the Future Insight Group does not automatically mean that an individual has agreed to receive marketing from every Future Insight company.
We may send service-related communications where necessary for an existing engagement.
Marketing communications will only be sent where permitted by applicable data-protection and electronic-marketing legislation.
Where consent is required for marketing, we will obtain appropriate consent.
We will not sell personal data to unrelated organisations for their own marketing.
You can opt out of marketing communications at any time by:
- using an unsubscribe facility provided in the relevant message; or
- contacting info@futureinsight.co.uk.
Opting out of marketing does not prevent us from sending necessary professional, contractual, regulatory or administrative communications.
26. COOKIES AND WEBSITE TECHNOLOGIES
Our websites may use cookies and similar storage or access technologies.
Cookies may be used for purposes including:
- operating the website;
- maintaining security;
- remembering settings;
- maintaining sessions;
- measuring website performance;
- understanding website usage; and
- improving website functionality.
Some technologies may be necessary for the operation, security or functionality of our website.
Where consent is legally required for a particular cookie or technology, it will not be used until appropriate consent has been obtained.
Where applicable, you can manage non-essential cookies through our cookie controls or your browser settings.
Disabling certain cookies may affect the operation or functionality of parts of our website.
27. THIRD-PARTY WEBSITES
Our website may contain links to external websites, applications or services.
Future Insight does not control the privacy practices of independent third parties.
When you leave our website or use a third-party service, you should review the privacy information provided by the relevant third party.
28. CHANGE OF PURPOSE
We will normally use personal data only for the purposes for which it was collected.
Where we reasonably consider using personal data for another purpose that is compatible with the original purpose, we will assess whether that further use is lawful.
Where required by law, we will provide additional privacy information before beginning materially different processing.
Where the new purpose is incompatible with the original purpose, we will identify an appropriate lawful basis or obtain consent where required.
29. CHANGES TO THIS PRIVACY NOTICE
Our privacy arrangements and associated documentation are currently being reviewed and may be updated from time to time to ensure that they accurately reflect:
- the way in which the Future Insight Group operates;
- changes to our services;
- changes to group companies;
- changes to our systems;
- regulatory requirements;
- changes in applicable law; and
- regulatory guidance.
Any updated Privacy Notice will not remove or reduce your rights under data-protection law.
Where an update involves a material change or a new purpose for which personal data will be used, we will provide appropriate information about that change before beginning the new processing where required by law.
Changes to this Privacy Notice do not retrospectively alter the lawful basis upon which personal data was processed before the change took effect.
Previous versions of this Privacy Notice may be retained for compliance, audit and evidential purposes.
30. DATA-PROTECTION COMPLAINTS
If you have a concern or complaint about how Future Insight has used your personal data, we ask that you contact us in the first instance.
Complaints should be sent to:
Future Insight – Data Protection Contact
Suite 13, Whitehall Place
47 The Terrace
Gravesend
Kent
DA12 2DL
Email: info@futureinsight.co.uk
We will take reasonable steps to facilitate the making of data-protection complaints.
We will acknowledge a qualifying data-protection complaint within the period required by applicable law and investigate and respond without undue delay.
We may ask for additional information where reasonably necessary to investigate the complaint.
31. RIGHT TO COMPLAIN TO THE INFORMATION COMMISSIONER
You also have the right to complain to the Information Commissioner’s Office (ICO), which is the UK’s independent data-protection regulator.
You do not have to complete Future Insight’s internal complaints procedure before exercising any statutory right to contact the ICO.
We would, however, appreciate the opportunity to investigate and resolve concerns directly where possible.
32. DATA-PROTECTION CONTACT
Questions, Subject Access Requests, requests to exercise data-protection rights and complaints concerning personal data may be sent to:
Future Insight – Data Protection Contact
Suite 13, Whitehall Place
47 The Terrace
Gravesend
Kent
DA12 2DL
Email: info@futureinsight.co.uk
Where a request concerns more than one Future Insight group company, the Data Protection Contact may coordinate the request internally with the relevant controllers.
33. VERSION INFORMATION
Privacy Notice version: 2026.1
Effective date: 24 August 2026
Last reviewed: 24 August 2026
This Privacy Notice replaces the previous Future Insight privacy notice dated 28 November 2020 for processing occurring from the effective date of this notice.
The replacement of the previous notice does not retrospectively change the legal basis, purpose or circumstances of processing that occurred before this version became effective.